Language Tune-Up Kit© Support

This page was last updated on: October 12, 2007

To acquire the latest updates for your LTK software, select your LTK Version from the following Menu:

Your LTK software version number is located at the left side of your LTK CD-ROM.

Technical Support

Common Problems:

Problem: Error message: Schomenu (or Homemenu or Kidsmenu) caused a General Protection Fault in Module
VTSSDLL.DLL at 0004:0260 when attempting to print to an HP printer.

Solution:

HP has created new interfaces that support Windows

Vista

operating systems for their printers.

Their drivers that support both XP and Vista cause this error on XP systems but work fine on Vista systems.

eliminate

the error

, a

your existing printer

2nd time to

the LTK Student PC. Then change the driver for it (do

this by selecting

the printer

Properties/Advanced). Change the driver to HP 4P

or to HP 4

. Your

LTK

print functions

should now work properly using this printer.

Problem: I can't hear what's been recorded using the LTK® Record button.

Solution:

See

ow to set up Window

recording levels.

Or, use the LTK Sound Test program.

Problem: The LTK screen is incomplete–it appears that only the upper left portion of the screen is being
displayed.

Solution:

Change your Windows Font Size to "Small Fonts (96 dpi)". This is done by right-clicking your mouse on

the Windows screen, then select Properties/Settings/Advanced.

Problem: Message "Invalid Dynamic link to DLL File." is received when LTK is started. This situation is rare and
occurs on a small number of PCs sold since March, 1996 that have Windows 98/Me pre-installed. The cause of
the problem is related to installing the OEM version of Windows 98/Me.

Solution:

To resolve this problem, re-install Windows

8/Me

on your hard disk, or upgrade to a newer version of

Windows. To access the

Microsoft® Web site

for a detailed technical description, go

here

Problem: "I forgot the admin password needed to log on to LTK For Schools."

Solution:

Download the

rescue.exe

program to your Ltk\Exe directory. When you run the rescue.exe program,

point it to your LTK Student database, Ltk\Db\Ltk.Mdb.

Problem: Message "Cannot find VBRUN300.DLL…" during program installation.

Solution:

Run the Setup program from the LTK\Exe directory of the LTK CD-ROM.

Problem: Message "Incompatible Database Version" is received when LTK is started.

Solution:

Copy the file named VBDB300.DLL from the LTK\EXE directory of your CD-ROM to your

WINDOWS\SYSTEM directory. Then restart Windows.

Problem: On certain IBM® Adaptiva® PCs, LTK appears to "hang up" the PC when it starts. The problem is in the
software that communicates between your video card and Windows.

Solution:

Call IBM and acquire an updated version of the video driver software for your video card. Or, you may go

to the IBM Adativa Technical Support Web site to download the updated files.

Problem: Error message "C:\WINDOWS\SYSTEM32\AUTOEXEC.NT. The system file is not suitable for running
MS-DOS and Microsoft Windows. Or, you may receive a message that says Windows cannot run 16-bit
applications. Choose 'close' to terminate the application." The message may also state a problem with either of
the files named 'CONFIG.NT' or 'COMMAND.COM'.

Solution:

You are missing one or both of the following files in your Windows\System32 folder: Config.nt and

Autoexec.nt. To fix this problem,

click

here

. Run this

DosMessage.exe

program and then s

elect the UnZip button

to save

the

files

your Windows\System32 folder.

Problem: My computer is not able to read the LTK CD-ROM.

Solution:

If your PC is more than 5 years old, your CD-ROM drive may not be able to read CD-ROMs that are

burned by another PC. All of our CD-ROMs are burned (not stamped by a vendor). To resolve this problem you will

need to replace your CD-ROM drive with a newer one. They usually cost about $30.00 at any computer store.

Problem: On Windows Vista® systems, the LTK icons do not display properly

Solution

: This is normal operation and is based on a decision made by Microsoft®. If you are using the Windows

Vista Enterprise version, the LTK icons will display properly.

Problem: Installation Error message using Windows 98 “LoadLibrary(C:\WINDOWS\SYSTEM\Mh3dGauge.ocx)
failed. GetLastError returns 0x0000001f."

Solution

: Upgrade your version of Internet Explorer to version 5 or later.

JWor Enterprises, Inc.
4254 Marland Drive
Columbus OH 43224

E-Mail: jwor@jwor.com

For Technical Support, Call:
614-784-8710, Mon. - Fri., 9AM - 5PM, Eastern Time
Fax: 888-329-0407

Copyright © JWor Enterprises, Inc.

Support

Language Tune-Up Kit